Students should check the subject’s web site regularly as important information, including details of unavoidable changes in assessment requirements will be posted from time to time. Any information posted to the web site is deemed to have been notified to all students.

Content

The subject investigates the documentation and management of telecommunications networks. Topics to be covered include:

1. Documenting the Network: requirements capture and specification, functional specification, design specification, documenting the network configuration

2. Managing the Network: influences on the network, management architectures and standards, performance management, fault management, disaster management, managing changes in a network, cost minimisation management

3. Corporate and Regulatory Requirements: management teams, operations and support, standards and protocols.

Objectives

A student who successfully completes this subject should be able to:

1. Explore the uses of telecommunications by businesses;

2. Understand the current status and future directions of telecommunications regulatory environment;

3. Discuss the strategic management issues and the options created by emerging technologies;

4. Develop documentation to support organisational requirements for a telecommunications network.

Lecture Schedule (subject to variation)

Week	Topic	Tutorial Activity	Reading	Assessment
1	Introduction and Assessment Essay Question Network Management Overview	No tutorial	Subject Outline Chapters 1 & 2	Essay Questions allocated and handed out in Lecture
2	Policy and Procedures Fault Management	No tutorial	Chapter 3
3	Configuration Management Change Management	Seminar discussion & allocation	Chapter 4	Seminar Questions allocated and handed out in Tutorials
4	Security Management	Milestone 1	Chapter 5
5	Ethics, Accountability and Regulations/Influences on the Network	Seminars 1 & 2	Tavani & Various	Essay Due In Tutorials
6	Performance Management Design & Implementation	No tutorial	Chapter 6 McCabe	Milestone 2 available from UOW e-Learning
		Midsession Break
7	Capacity Planning Group Project Launch	Seminars 3 &4 Group allocation	Various	Major Project handed out in Lectures
8	Accounting Management Human Resources Management	Milestone 3	Chapter 7
9	Customer Care, Risk assessment and disaster management	Seminars 5 & 6	Zeithaml (a) - Chapter 3
10	SNMP I, II & III CMIS/CMIP	Seminars 7 & 8	Chapter 8 & 9
11	MIB-II RMON	Seminars 9 & 10	Chapter 10 & 11
12	Flow Data and Flow Analysis	Seminars 11 & 12	Comer - Chapter 11
13	Productivity Tools Subject Review	Milestone 4	Chapter 12	Major Project Due in Tutorials

Attendance Requirements

It is the responsibility of students to attend all lectures/tutorials/labs/seminars/practical work for subjects for which you are enrolled.

Attendance and participation in lectures, tutorials and web-mediated activities is a requirement for the successful completion of this course. Failure to do so may result in a fail grade being recorded. A good indicator of satisfactory attendance is approximately 80% of the allocated contact hours. Attendance per se is not an assessable component of the course.

It should be noted that according to Course Rule 003{Interpretation Point 2 (t)} each credit point for a single session subject has the value of about two hours per week including class attendance. Therefore, the amount of time spent on each 6 credit point subject should be at least 12 hours per week, which includes lectures/tutorials/labs etc

Tutorial Attendance

Tutorials will commence in week three (3) and continue until week thirteen (13). Satisfactory attendance at lectures, tutorials and seminars is a requirement for the successful completion of this subject. Failure to comply may result in a fail grade being recorded. Satisfactory attendance is deemed to be attendance at approximately 80% of the allocated contact hours. If you miss a tutorial for legitimate reasons you must apply for special consideration through SOLs and contact the subject coordinator as soon as possible if alternative arrangements are required. If satisfactory attendance is not achieved the final mark awarded will be MIN(E+A,47) as detailed in the section on scaling below.

Signed rolls will be used to ascertain attendance at tutorials. It is YOUR responsibility to sign rolls each week. Attendance rolls must not be signed outside of your allocated tutorial time.

Students MUST attend their allocated tutorial unless they have the written permission of the subject coordinator.

Subject Materials

Leinwand, A. and K. Fang, Network Management: A Practical Perspective. Second ed. 1995: Prentice Hall International. Available in the UniCentre bookshop.

References

1. Comer, D.E., Automated Network Management Systems: Current and Future Capabilities. First ed. 2007: Pearson Education, 2007, To be available in the library

2. Dawson, R., Living Networks: Leading Your Company, Customers, and Partners in the Hyper-Connected Economy. First ed. 2003: Financial Times; Prentice Hall. Available in the library (call No: 658.522 or via electronic resource)

3. McCabe, J.D., Network Analysis, Architecture and Design. Second ed. 2003, Amsterdam: Morgan Kaufmann. Available in the library (call No: 004.65/24)

4. McClaren, S., Easy Writer: A students Guide to Writing Essays & Reports. First ed., Sydney: Pascal Press. Available in the library (call No: 808.042/158)

5. Rowe, S., Telecommunications for Managers (3rd ed or later.), Prentice Hall, 1995, Available in the library (call No: 651.7/10)

6. Subramanian, M. Network Management: Principles and Practice, Addison Wesley, 2000, Available in the library (call No: 004.6/164)

7. Tavani, H, Ethics and Technology: Ethical Issues in an Age of Information and Communication Technology, Wiley, 2004, Available in the library (call No: 174.9004/3)

8. Terplan, K. Communications Networks Management (2nd ed.), Prentice Hall, 1992, Available in the library (call No: 004.6068/3)

9. Zeithaml, V., Bitner M., Services Marketing: Integrating Customer Focus Across the Firm, McGraw-Hill, 2002, Available in the library (call No: 658.8/454 or via electronic reserve)

10. Zeithaml, V,. Parasuraman A,. Berry L, Delivering Quality Service: Balancing Customer Perceptions and Expectations, Collier Macmillan, 1990, Available in the library (call No: 658.812/10 or via electronic reserve)

These readings/references are recommended only and are not intended to be an exhaustive list. Students are encouraged to use the library catalogue and databases to locate additional readings

Assessment

This subject has the following assessment components.

Assessment Items & Format

Percentage of Final Mark

Due Date

Notes on Assessment

Submission of Assessment Items

All assessment work is to be submitted during your allocated tutorial.
If you cannot submit an assessment item during your tutorial then it must be submitted to the subject coordinator as soon as possible. Late submission of assessment item MUST be accompanied by a special consideration application via SOLs
All submissions must be accompanied by an Assignment Cover Sheet. This is available in hard copy from the student enquiry centre in building three or online at http://www.itacs.uow.edu.au/info/current/coversheet.pdf

Return of Assessment Items

All assignments except the major project will be returned to students in tutorials.
The major project will be available from the subject coordinator after being marked.

Penalties for late submission of Assessment Items

Penalties may apply to all late work, unless special consideration or an extension has been granted by your subject coordinator. Your tutor cannot grant you an extension.
Requests for extensions should be emailed to the lecturer or coordinator, prior to the due date.
10% of available marks will be deducted from work for each day it is overdue. Work more than one week late may be awarded a mark of zero.

Special consideration

Special consideration applications must be submitted via SOLs and medical certificates or supporting documentation shown to the subject coordinator as well as University Administration.

Electronic submission of Assessment Items

· Electronic submissions, faxes and un-receipted mail submissions will NOT be accepted except via the UOW e-Learning submission process.

Participation

· Students are required to participate in tutorials.

o This means not only attending and listening to the tutorial presentations, but contributing insights to the discussion.

Special Assessment Requirements:

As part of their tutorial activities, students will be required to complete milestone activities during the tutorial and participate in the specified group projects.

All written work will be graded with the following criteria in mind:

1. The extent to which the question has been correctly interpreted and answered;

2. Originality;

3. Demonstrated understanding of the main concepts of the course;

4. Awareness of the literature;

5. Clarity and structure of written work and oral presentations;

6. The level of communications skills demonstrated.

Assessment Tasks

Essay

The Essay assignment will be handed out during the week one lecture. At this time students will be randomly allocated an essay topic. These allocations will be recorded on SOLs and cannot be changed. If you answer an essay topic other than the one allocated a fail mark will be recorded for that task. If you do not attend the first weeks lecture then it is YOUR responsibility to collect the assignment sheet from the lecturer during scheduled consultation times.

The specific marking criteria for the essay will be:

General Content;

Discussion of Key Issues, Relevance of Facts, Logical Development of Argument

Essay Structure;

Abstract or Executive Summary, Introduction, Paragraphing, Conclusion, General Structure

Style;

Spelling, Grammar, Use of Direct Quotations, Avoidance of Plagiarism, Presentation (including neatness, legibility, layout, general appearance), Referencing/ Footnotes, Bibliography (quality of references consulted) and length

Seminars

These topics are RANDOMLY assigned to students by the lecturer. You do NOT choose your own topic; you may not swap or change topics for any reason.

These will be presented to the class as a SEMINAR PRESENTATION in pairs. Both students are expected to take an active part in the presentation. Each pair will give a talk to the class on their topic for an absolute maximum of twenty (20) minutes. It is expected that most presentations will take fifteen (15) minutes plus up to five (5) minutes for questions and discussions.

There will be two (2) student topics presented in each seminar tutorial hour. They will occur in TOPIC ORDER … i.e. if you draw topic number 1, you will be the first pair to present, if you draw topic number 12, you will be the last one. This is why they MUST be random allocations.

Seminar topics and pairings will be allocated in your first tutorial in week three (3).

The seminar is worth 10% of your final grade and the mark will comprise two parts.

1. Students are required to submit a one page (maximum) summary of their seminar presentation prior to the presentation. This will be worth two (2) marks.

2. The tutor will give a mark out of eight (8) based upon the following criteria

a. Relevance and coverage: Is the content relevant? – i.e. has the student prepared the correct subject and established the correct focus? – This is important, as (just as in an essay) it is important that your presentation tackles the issue that you were given to tackle.

b. Discussion of Topic/Intellectual stimulus: how interesting was it? Did the presentation “flow”?

c. Clarity of presentation: was there a clear structure and logic which you could follow?

d. Audibility and clarity of speech: could you follow what was said? How clearly has the student delivered their presentation? Part of the skills training aspect of presentations is to encourage students to speak fluently and confidently in public.

e. Use of audiovisual aids: e.g. handout, whiteboard, PowerPoint – was this appropriate and effective? How well have students prepared and handled their chosen technology: did they arrange slides well? Was the choice of colour appropriate? If they prepared a handout, was it clear and helpful?

f. Acknowledgement/References: Have sources been acknowledged in the presentation or handout? (this is important, because your presentation should give pointers to other students as to useful bibliography on a subject)

g. Timekeeping: How well have students kept time? Was the presentation balanced in terms of time?

h. Response to questions: How well did the student respond to questions? It is expected that every student will participate by attending tutorials, listening to EVERY presentation and by asking appropriate questions

Scaling

Final results in this subject may be scaled. The scaling method that will be used in this subject is as follows.

If E is the student exam mark, and A is the student assignment mark, the student final mark will be determined as follows:

if E >= 40% of the maximum exam mark: then student final mark is E + A;

if 35% <= E < 40% of the maximum exam mark: then student final mark is /min/{E+A, 47};

if E < 35% of the maximum exam mark: then student: final mark is /min/{E+A, 42}.

Additional Information

Students must refer to the Faculty Handbook or online references which contains a range of policies on educational issues and student matters.

Supplementary Exams

While the School normally grants supplementary exams when the student does not sit the standard exam for an acceptable reason, each case will be assessed on its own merit and there is no guarantee a supplementary exam will be granted. If a supplementary exam is granted the date will be determined by the University via ARD. You will be notified via SOLS Mail the time and date of this supplementary exam. You must follow the instructions given in the email message.

Please note that if this is your last session and you are granted a supplementary exam, be aware that your results will not be processed in time to meet the graduation deadline.

Plagiarism

When you submit an assessment task, you are declaring the following

1. It is your own work and you did not collaborate with or copy from others.

2. You have read and understand your responsibilities under the University of Wollongong's policy on plagiarism.

3. You have not plagiarised from published work (including the internet). Where you have used the work from others, you have referenced it in the text and provided a reference list at the end ot the assignment.

4. Plagiarism will not be tolerated.

5. Students are responsible for submitting original work for assessment, without plagiarising or cheating, abiding by the University’s policies on Plagiarism as set out in the Calendar under University Policies, and in Faculty handbooks and subject guides. Plagiarism has led to the expulsion from the University.

This outline should be read in conjunction with the following documents:

Code of Practice - Teaching and Assessment

http://www.uow.edu.au/handbook/codesofprac/teaching_code.html

Key Dates

http://www.uow.edu.au/student/dates.html

Code of Practice - Students

http://www.uow.edu.au/handbook/codesofprac/cop_students.html

Information Literacies Introduction Program

http://www.library.uow.edu.au/helptraining/workshops/ilip/

Acknowledgement Practice Plagiarism will not be tolerated

http://www.uow.edu.au/handbook/courserules/plagiarism.html

Student Academic Grievance Policy

http://www.uow.edu.au/handbook/codesofprac/cop_supervision.html#8

Special Consideration Policy

http://www.uow.edu.au/handbook/courserules/specialconsideration.html

Code of Practice-Honours

http://www.uow.edu.au/handbook/honourscode.html

Non-Discriminatory Language Practice and Presentation

http://staff.uow.edu.au/eeo/nondiscrimlanguage.html

Intellectual Property Policy

http://www.uow.edu.au/research/researchmanagement/1998IP.html

Occupational Health and Safety

http://staff.uow.edu.au/ohs/commitment/OHS039-ohspolicy.pdf

SISAT Internet Access & Student Resource Centre

http://www.sitacs.uow.edu.au/info/current/internet_access_and_resource.shtml

SISAT Computer Usage Rules

http://www.itacs.uow.edu.au/info/current/support/labs/rules.shtml

SISAT Style Guide for Footnotes, Documentation, Essay and Report Writing

http://www.sitacs.uow.edu.au/info/current/styleguide.pdf

SISAT Student Guide

http://www.itacs.uow.edu.au/info/current/regulations.shtml

Informatics Faculty Librarian, Ms Annette Meldrum, phone: 4221 4637,ameldrum@uow.edu.au

SISAT Subject Outlines

http://www.itacs.uow.edu.au/info/current/subject_outlines/

Course Coordinator	Mr Glenn Bewsell
Telephone Number:	4221 5683
Email:	gbewsell@uow.edu.au
Location:	3.109

Session:	Autumn session, Wollongong Campus
Credit Points	6 credit points
Contact hours per week:	2hr Lecture, 1 hr Tut
Lecture Times & Location:	Thurs 16:30 – 18:30 35.G45
Tutorial Day, Time and Location can be found at:	http://www.uow.edu.au/student/sols/timetables/index.html

1500 Word Essay	10%	Hard copy during week five tutorial class
Seminar	10%	Oral presentation and hard copy of summary sheet during tutorial classes weeks 5, 7, 9, 10, 11, 12
Milestone activities and quizzes	20%	Hard copy during tutorials in weeks 4, 8 & 13. Milestone 2 due in via UOW e-Learning Wk7, Friday 7pm.
Group component of major project	20%	Hard copy during week 13 tutorial class
Formal Exam	40%	Exam Period

SISAT

General Information